Shipping policy

Thank you for shopping with NICOLE HARRIS. We are fully dedicated to professionally packaging all luggage and bag products, ensuring each order is accurately dispatched, well-protected against transit damage, and delivered to customers globally within a reasonable delivery period.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team conducts strict product inspection and professional packaging for all luggage items to avoid scratches, deformation or structural damage during transportation before shipment.
If we experience a high volume of orders, processing times may be extended. Customers will be notified if there are any significant delays through official email notification in a timely manner.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. The shipping cost is determined based on the volume, weight and shipping destination of your luggage products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or holidays. Unexpected logistics fluctuations in cross-border transportation may also lead to slight changes in delivery schedules.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation with tracking information sent to your registered email address.
Tracking details typically become available within 24-48 hours after shipment. Please allow a short system update window for logistics data synchronization after shipment.

4. Incorrect Address Disclaimer

Please ensure that your shipping address is accurate and complete at checkout, including detailed street information, postal code and valid contact details to guarantee successful delivery.
NICOLE HARRIS is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply and shall be borne by the customer.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost in transit, please contact us within 7 days of the expected delivery date. Our support team will launch a full logistics investigation and follow up on the resolution progress actively.
Damaged Items:
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and packaging. We accept after-sales applications for luggage damage such as broken zippers, cracked shells, fabric wear and structural deformation caused by transit.
We will review the situation and work to resolve the issue as quickly as possible with targeted after-sales solutions.

6. Luggage Care and Usage Notice

All luggage and bag products should be stored, used and maintained according to the official care instructions attached to each product. NICOLE HARRIS is not responsible for damage caused by improper storage, overloading, unauthorized modification, incorrect cleaning methods or personal misuse of luggage products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Customers shall comply with local customs regulations and bear all relevant clearance fees independently.

8. Contact Information

If you have any questions regarding this Shipping Policy, please contact us:
Company Name:NICOLE HARRIS
Physical address: 20436 SW 85th Ave, Cutler Bay, FL 33189, United States
Phone number: + 336-899-3864
Email: support@baberbag.shop